By Your Side & At Your Service!

Our award-winning and board-certified team of experts includes physicians, pharmacists, nurse practitioners, lab technicians, and concierges, to name just a few — and we’re all poised to take care of your every need.

“Finally, a medical staff that knows how to WOW their patients. Best treatment I've ever received from a doctor's office, PERIOD!”

- Loren M.

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Shannon W. Finks, Pharm. D.

President & Director of Pharmacy Services

A Professor of Clinical Pharmacy at the University of Tennessee, Shannon holds multiple Board certifications, is an internationally recognized lecturer, and is widely published in medical literature.

We’re especially proud, though, of her many teaching and service awards.

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urgent care memphis

A. “Lloyd” Finks, M.D.

Senior Physician & Director of Operations

Lloyd served with Methodist Healthcare for over 20 years, most recently as the Medical Director for Methodist Hospice and the Minor Medical Centers.

His training included time spent with the National Health Service in London, England, as well as coursework in hospitality management at Cornell School of Hotel Administration. He’s Board Certified in Internal Medicine.

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ZüpMed Staff

Pic Michelle Sands

Michelle Sands, M.D.

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Alex Carmon, Pharm. D.

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Katherine Ray

Nurse Practitioner
Zupmedstaff Liz

Liz Lemley


Laura Smith

Clinic Administrator & Member Services Specialist
Sara Saunders

Sara Saunders

RT(R), Manager of Lab & X-ray Services, Medical Assistant
Zupmedstaff Tori

Victoria Coates

RT(R), Radiologic Technologist & Medical Assistant
Zupmedstaff Lizzie Mccarty

Lizzie McCarty

Concierge & Traveler’s Health Services Manager
Francesca Bengert

Francesca Bengert, RN

Zupmedstaff Brinkley

Brinkley Raby


Susan Macchiarella

Ami Okasinski

Ami Okasinski



Chief Executive Pawficer